Concepts
Plans and credits
What one credit buys, how the monthly pool works on each plan, and what happens when you change plans, pause, cancel, or a payment fails.
Checked against the live product 8 Oct 2026 Changelog Copy as Markdown
Truffle plans are credit-based. Each plan gives you one pool of credits a month, and you spend it across all three screening methods: resume screening, assessments and one-way interviews. Plans differ by the size of the pool. Every feature is on every plan.
What a credit buys
Each screening method costs a fixed number of credits from the same pool.
| Screening | Credits |
|---|---|
| A resume screened by AI Match | 1 |
| An assessed candidate, all three assessments included | 2 |
| A completed one-way interview | 5 |
A credit is charged only when a screening gives you a result to act on. That means a resume scored by AI Match, a completed assessment, or a submitted one-way interview. If a candidate never starts or does not finish, it costs nothing. Re-opening a result you already paid for never charges twice.
You do not buy credits per method. One pool a month covers resume screening, assessments and one-way interviews.
Plans
| Plan | Monthly | Annual, per month | Credits per month | Roll-over |
|---|---|---|---|---|
| Starter | $49 | Not offered | 200 | No |
| Core | $119 | $99 | 600 | Up to 3x pool |
| Team | $239 | $199 | 1,500 | Up to 3x pool |
| Scale | $599 | $499 | 4,000 | Up to 3x pool |
Custom has no published price or pool. It is set up on a call, and every other plan is self-serve.
Going over your pool
On Core, Team and Scale, screening keeps running when the monthly pool is used up, and each extra credit is billed at a flat $0.25. Starter is a hard cap with no overage, so a busy month never turns into a surprise bill. To screen more on Starter, move to a bigger plan.
Annual billing
Annual billing is 2 months free. It is available on Core, Team and Scale. Starter is billed monthly only. The annual figure in the table is the effective monthly rate, billed once a year. On annual billing, your whole year of credits is available up front, to use whenever you hire.
Roll-over
On Core, Team and Scale, unused credits roll over, on monthly and annual plans. They stay available for 12 months while you stay subscribed, up to 3 months’ worth (3x the plan’s monthly pool).
On annual billing, you get the whole year of credits up front. Up to 3 months’ worth of anything unused carries into the next year when you renew.
Starter does not roll over. It is a flat monthly pool.
Rolled-over credits are forfeited if you downgrade or cancel.
What every plan includes
Every feature is on every plan. There are no per-seat fees. Every plan includes:
- Unlimited positions
- Unlimited team members
- Resume screening, one-way interviews and assessments
- AI Match scores and summaries
- Full interview transcripts and Candidate Shorts
- Custom branding on every Position Link
- Live chat support
Changing plans
If you have an active subscription, you can upgrade or downgrade from the billing page in Truffle, without contacting support. Older plans continue for the customers on them and show next to the current plans. While a plan change is pending, its banner says you can undo the change any time before the switch. For the steps, see Change or cancel your plan.
Your billing page
Billing & plan (in the menu under your name, or in Settings under Workspace) shows your plan, this period’s usage and your past invoices.
- The plan card shows your next payment, with its amount and date, and the card on file. Its Update link opens the payment-method step. If the card expires before that payment, the plan card warns you to update it.
- On credit plans, the Current Usage card names the dates of the billing period and splits the credits used into resume screens, assessments and one-way interviews.
- If your usage goes over the plan’s pool, the usage card offers the next self-serve plan when its pool would cover your usage, or a conversation about a bigger plan.
- The Billing history card lists one row per billing period, newest first. Each row shows the plan, the credits used against the pool, and that period’s invoice with its amount and a
Paid,Open,Past due,UnpaidorVoidstatus. You can view an invoice, download it as a PDF, or usePay nowon an unpaid one. The three latest periods show by default.
Billing history is visible to owners and admins only. Dates on the billing page are in your company’s timezone, and the cancellation emails show the same day.
To cancel or change your plan, use the billing page. Stripe’s billing portal is for card updates, invoices and billing details.
Free trial
The free trial is 7 days and 30 credits, with no credit card. Trial credits are spent at the same rates as on a paid plan, and they expire when the trial ends. You confirm the free trial as the last step of sign-up.
During the trial, a chip in the sidebar shows how many days are left and has a Choose a plan button. Members who can’t choose a plan are told to ask an owner or admin.
An ended trial does not lock you out. You can still review candidates on your open positions until they close 14 days later. Creating a new position asks you to choose a plan.
Pausing your plan
If you are cancelling a monthly self-serve plan because you’re not hiring right now, the cancel flow offers a pause of 1, 2 or 3 months instead. Continue cancelling on the pause step goes on with the cancellation. The pause starts when your current billing period ends, and nothing is charged while it lasts. You can pause once every 12 months.
A paused workspace stays open. You keep access to your positions and candidates, with a banner showing when the pause ends. Open positions close when the pause starts. While the account is paused, opening, reopening or duplicating a position is refused with a message, and invites and reminders are refused with an explanation.
Owners and admins can resume from the billing page at any time. Resuming charges you that day and starts a new billing cycle. When you come back, a card on Home lets you choose which positions to reopen.
You get an email when you set the pause, 3 days before billing restarts, and when it resumes.
Cancelling
You cancel from the billing page in a short flow. Cancelling stops auto-renewal. You keep full access until the end of the current billing period.
The flow first asks for your main reason. Depending on the reason, it may make one offer. It costs too much offers the next plan down, shown next to your current plan. It didn't help me hire or We're switching to another tool offers a 15-minute call with a founder, or a message instead. An account gets at most one offer every 30 days. On a monthly self-serve plan, cancelling because you’re not hiring right now offers a pause instead, described above.
After the period ends, you need to reactivate to see your positions and candidates. Candidates can still apply and finish interviews for 14 days after that. Then open positions close. Cancelling also drops any plan change you had scheduled.
Once a cancellation is scheduled, the billing page shows the end date and an Undo cancellation button. It reverses the cancellation in one click, any time before that date. The person who cancelled and the account owner get an email when the cancellation is scheduled, with an undo link, the day before access ends, and when the subscription has ended.
On a Custom plan, the plan card shows Talk to us about your plan instead of Cancel subscription.
When a payment fails
A failed payment does not lock you out straight away. It opens a grace period with a warning banner and a message in the app. The failed payment shows as Payment due with the retry date, instead of the next renewal. If the payment is not resolved, the workspace moves to a hold state. An “account on hold” message appears, and its main button takes you to the billing page to fix the payment. An account on hold sees how to fix it, instead of plan buttons.
What it does not do
- Starter credits do not roll over, Starter has no annual billing, and Starter has no overage: its pool is a hard cap.
- Rolled-over credits do not survive a downgrade or a cancellation, and they last 12 months only while you stay subscribed.
- Roll-over is capped at 3x the monthly pool, which is up to 3 months’ worth.
- Custom plans have no self-serve cancel.
- Pausing is only for monthly self-serve plans, so annual and Custom plans cannot pause. A pause lasts at most 3 months, and you can pause once every 12 months.
- A paused account cannot open, reopen or duplicate positions, or send invites and reminders.
- Stripe’s billing portal does not cancel or change your plan. That happens on the billing page.
- Legacy and Custom plans see invoices on the billing page without the credits column.
- Billing history is not visible to members or viewers.
- A Custom plan invoiced outside Truffle shows no billing history, card or credit usage.
Related
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