Hiring has changed a lot over the past few years. Now, many companies use digital recruiting tools to connect with job candidates. One-way video interviews are becoming a standard part of this process.
For some, the idea of recording answers instead of meeting live is new. It can feel different from a regular interview. As more organizations use these interviews, accessibility has become an important part of making sure everyone gets a fair chance.
Legal disclaimer: The information provided here is for general informational purposes only and does not constitute legal advice. It may not reflect the most current legal developments and may vary by jurisdiction. Reading or using this content does not create an attorney–client relationship. You should consult qualified legal counsel licensed in your jurisdiction before acting on any information contained here.
What is a one-way video interview and why accessibility matters
A one-way video interview is a process where candidates record video responses to questions provided by an employer. The candidate completes this on their own time, and the employer reviews the responses later. This asynchronous interview format differs from traditional live interviews because there's no real-time interaction.
Accessibility in one-way video interviews means making the process usable by people with different disabilities. The Americans with Disabilities Act (ADA) requires organizations to make hiring processes accessible to qualified candidates with disabilities.
Common disabilities that affect interview experiences include:
- Visual impairments: blindness or low vision that requires screen readers
- Hearing impairments: deafness or hearing loss that needs captions or transcripts
- Cognitive disabilities: conditions affecting memory, attention, or processing speed
- Motor limitations: physical conditions that impact typing, clicking, or device use
Common accessibility barriers in one-way interviews
Standard one-way interview platforms often create barriers for candidates with disabilities. These barriers can prevent qualified people from completing the interview process.
Visual barriers occur when platforms don't work with screen readers. Screen readers convert text to speech for people with visual impairments. If buttons lack proper labels or instructions aren't formatted correctly, screen readers can't interpret the content.
Hearing barriers happen when video questions don't include captions or transcripts. Candidates who are deaf or hard of hearing can't access spoken instructions or questions without these text alternatives.
Cognitive barriers arise from complex instructions, strict time limits, or multi-step processes. People with cognitive disabilities may need extra time to process information or simpler language to understand requirements.
Motor barriers exist when platforms require precise mouse movements or don't support keyboard navigation. Candidates with limited mobility may use alternative input devices that need keyboard-accessible interfaces.
Must-have platform features for accessible interviews
Accessible one-way interview platforms include specific technical features that support candidates with disabilities.
Screen reader compatibility requires proper HTML structure and ARIA labels. ARIA (Accessible Rich Internet Applications) labels provide additional context that screen readers use to describe page elements. All interactive elements like buttons and form fields need descriptive labels.
Caption and transcript features make audio content accessible:
- Auto-generated captions: real-time text display of spoken words
- Manual captions: human-created captions that are more accurate
- Downloadable transcripts: text files candidates can save and review
Keyboard navigation allows users to operate the platform without a mouse. This includes logical tab order, visible focus indicators, and keyboard shortcuts for common actions.
Flexible timing options accommodate different processing speeds and assistive technology use. Candidates may need extra time to navigate with screen readers or process information due to cognitive disabilities.
How to build an inclusive one-way interview process
Creating accessible interviews involves several steps that address different types of barriers.
Platform selection starts with evaluating options against Web Content Accessibility Guidelines (WCAG). WCAG 2.1 AA is the standard level of accessibility compliance for most organizations. Testing with actual assistive technology users provides real-world feedback on usability.
Question writing uses plain-language principles. This means short sentences, common words, and clear structure. Avoid idioms, cultural references, or jargon that might confuse candidates. Define technical terms when they're necessary.
Content preparation includes adding captions to video questions and alt text to images. Alt text describes visual content for screen reader users. Keep descriptions concise but informative.
Accommodation setup involves publishing clear instructions about available supports. Include contact information for accommodation requests in job postings and interview invitations.
Legal compliance standards for accessible hiring
The ADA applies to employers with 15 or more employees and requires reasonable accommodations during hiring. Reasonable accommodations are changes to the hiring process that don't cause undue hardship for the employer.
Common interview accommodations include:
- Extended time limits for completing responses
- Alternative formats for questions (text instead of video)
- Screen reader compatible platforms
- Sign language interpreters for live portions
WCAG 2.1 AA compliance covers technical accessibility requirements. Key criteria include keyboard navigation, color contrast ratios, and compatibility with assistive technology.
Documentation requirements include keeping records of accommodation requests and responses. This helps demonstrate good-faith efforts to provide equal access.
Reducing bias in AI-scored interviews
Many one-way interview platforms use artificial intelligence to analyze candidate responses. AI scoring can introduce bias against candidates with disabilities if not properly managed.
Text-based evaluation removes visual and audio bias from initial screening. Using transcripts instead of video recordings focuses assessment on content rather than delivery style or appearance.
Human oversight combines AI efficiency with human judgment. Trained reviewers can identify when accommodations affect AI scoring and adjust evaluations accordingly.
Regular auditing involves checking hiring outcomes by disability status and testing AI systems for discriminatory patterns. If bias is detected, algorithms can be updated or human review processes strengthened.
Delivering accommodations effectively
Clear communication about accommodations starts with inclusive language in job postings. Standard text might read: “We welcome applications from candidates with disabilities and will provide reasonable accommodations throughout the hiring process.”
Request processes work best when they're simple and accessible through multiple channels. Options include online forms, email, and phone contacts. Response times for accommodation requests should be clearly communicated.
Support contacts handle accommodation logistics and questions. Dedicated staff members receive training on common accommodations and company policies for providing support.
Measuring accessibility success
Tracking the right metrics helps identify areas for improvement in accessible hiring.
- Completion rates: how many candidates with disabilities finish the interview process compared to those without disabilities
- Accommodation delivery time: how quickly supports are provided after requests
- Candidate feedback: post-interview surveys that capture accommodation quality and overall process usability
Creating accessible hiring experiences
Accessible hiring removes barriers that prevent qualified candidates with disabilities from participating fully in the interview process. Technical features, clear communication, and proper training create more inclusive experiences.
Implementation involves selecting accessible platforms, writing clear questions, providing accommodations, and training staff on inclusive practices. Regular monitoring helps identify and address ongoing accessibility challenges.
FAQs about accessible one-way video interviews
Here are some FAQs about accessible video interviewing software.
How can small companies implement accessibility features without large budgets?
Many accessibility improvements cost nothing to implement, such as writing clearer instructions and allowing flexible timing. Focus on high-impact changes first, then gradually add more features.
What assistive technologies do candidates commonly use for video interviews?
Common assistive technologies include screen readers like JAWS or NVDA, voice recognition software, alternative keyboards, and hearing aids or cochlear implants that may require captions.
How do employers verify that their interview platform meets WCAG standards?
Employers can use automated testing tools, hire accessibility consultants, or work with users who have disabilities to test the platform. Many vendors provide WCAG compliance documentation.
