April 23, 2025

Restaurant operations manager job description

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The Restaurant Operations Manager is responsible for overseeing the daily operations of a restaurant to ensure high levels of customer satisfaction, efficient service delivery, and profitable business performance. This role requires a strategic thinker who can manage both the front-of-house and back-of-house operations, maintain quality control, drive sales growth, and ensure compliance with health and safety standards.

Job responsibilities

  • Oversee the daily operations of the restaurant, ensuring quality service and customer satisfaction.
  • Manage staff scheduling, training, and performance evaluations to optimize team productivity.
  • Develop and implement strategies to increase revenue and control costs, including managing inventory and budgeting.
  • Ensure compliance with health and safety regulations, maintaining a clean and safe environment for both staff and customers.
  • Coordinate with kitchen staff to ensure timely and accurate preparation of menu items.
  • Address customer inquiries and complaints promptly to maintain a positive dining experience.
  • Analyze financial reports and key performance indicators to identify areas for improvement.
  • Collaborate with marketing teams to develop promotional activities that enhance the restaurant's brand and attract new customers.
  • Implement quality control measures to maintain food and service standards.
  • Foster a culture of continuous improvement and teamwork among staff members.
  • Job requirements

  • Minimum of 5 years of experience in restaurant management or a similar role within the hospitality industry.
  • Strong leadership and team management skills with the ability to motivate and develop staff.
  • Excellent interpersonal and communication skills, with a customer-focused mindset.
  • Proven ability to manage budgets and financial plans effectively.
  • Comprehensive knowledge of health and safety regulations in the food service industry.
  • Experience with point-of-sale (POS) systems and restaurant management software.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Strong problem-solving skills and the ability to handle challenging situations with composure.
  • Demonstrated track record of driving business growth and improving operational efficiency.
  • 46 hours
    The number of hours our customers save using Truffle.
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