How Maid360 used Truffle's AI to improve hiring

A growing home services business, Maid360, was struggling to keep up with demand. With new bookings rolling in daily and staff turnover eating into revenue, the owner needed to hire fast, but without sacrificing quality.

The challenge

• Too many low-quality applicants from job boards
• Missed revenue when shifts went unstaffed
• No time to screen resumes between client calls

“We had no shortage of interest, just a shortage of good fits,” Autumn Mcclure said.

The solution

They used Truffle to screen for dependability, professionalism, and communication skills. In under an hour, they:

• Created a short one-way video interview
• Shared a single smart link across job boards and referrals
• Let Truffle surface the top candidates using AI match analysis
• Reviewed responses on their own time, not during business hours

The result

Turnover dropped. Client satisfaction improved. And the team got back to doing what they do best, delivering great service, not sifting through résumés.

“It gave me back my evenings and helped us hire people who actually want to show up,” she said.

Why it worked

• Video interviews made it easy to spot red flags early
• Asynchronous format meant no more ghosted phone screens
• Truffle’s AI helped them focus only on the top 10% of applicants

Key takeaway

For service businesses where showing up matters, async interviews cut through the noise and surface the people worth investing in.