How Retro Wolf increased repair volume in 60 days

Retro Wolf Games is a beloved retro gaming shop in Taylorsville, Utah, run by Camden Boyd. Between console repairs, trade-ins, and a rush of weekend shoppers, Camden found himself underwater. He needed help fast, but couldn’t pause operations to dig through dozens of applications.

The challenge

Camden was facing what many small retail owners deal with:

• Wearing too many hats at once: sales, repairs, marketing, and customer service
• Growing backlogs: Delays on repairs were starting to cost him loyal customers
• Lost revenue: Walk-ins left when no one could help at the counter
• Not enough hours: Screening applicants manually was burning more time than it saved

“I was fixing consoles at midnight and still missing sales the next day,” he said.

The solution

Camden used Truffle to streamline hiring without sacrificing quality or control. In just a few clicks, he:

• Created async video interviews tailored to each role
• Shared one smart link across job boards; no logins or calendars required
• Let Truffle analyze candidates automatically, so he could focus on the the most promising
• Scheduled short in-person trials only for top fits, saving hours of guesswork

This let Camden spend his time where it mattered: testing skills live, not sorting through AI-polished résumés.

The result

Within weeks, Retro Wolf had hired a part-time repair tech and a weekend sales associate. The shop now moves through repairs faster, keeps more customers engaged at the counter, and runs smoother on Saturdays; all without adding hiring stress to Camden’s plate.

Why it worked

• Asynchronous interviews meant no more scheduling headaches
• Built-in AI summaries helped Camden keep track of dozens of applicants without losing the thread
• Soft-skill fit was obvious from the videos, which helped avoid no-shows and quick quits
• Trial shifts confirmed the best picks before committing

“We could actually give people a shot—without wasting our time or theirs,” Camden said.

Key takeaway

Truffle helped Retro Wolf Games hire faster, smarter, and with far less stress. For busy shop owners, it’s not about finding a thousand applicants—it’s about quickly spotting the few who will truly add value.