What happens if you cancel a Truffle annual plan

Cancel a Truffle annual plan five months in and the money you’ve already paid doesn’t come back on its own. That catches people off guard, so this is the exact policy, not a guess, sourced from Truffle’s actual terms of service instead of a support script.

Most of what gets asked about canceling and refunds is really two separate questions wearing one trench coat: “what happens to the months I already paid for” and “how do I stop this from happening again next year.” Truffle’s terms answer them differently, and mixing them up is where the confusion starts.

This is the kind of question worth asking before you pick annual over monthly, not after. Two months free is a real discount, but it’s a discount you’re paying for up front, and the terms attached to that upfront commitment are worth reading once instead of finding out mid-year.

How Truffle’s annual and monthly plans actually work

Every Truffle plan draws from one shared pool of credits, spent across resume screening, one-way interviews, and assessments. Starter, at $49 a month, is monthly-only. Core, Team, and Scale all offer an annual option at two months free versus paying monthly, and on annual billing your whole year of credits is available up front to use whenever you hire, not doled out month by month.

That upfront structure is exactly why the cancellation question matters more on annual than monthly. You’re not paying as you go. You paid for a 12-month term, and what a mid-term cancellation does to that term is the actual question worth getting right before you sign, not after. The full plan breakdown and calculator shows what a given hiring volume costs on monthly versus annual before you commit to either, and the billing model comparison covers how a credit pool differs from the per-seat and per-candidate pricing most other screening tools use.

None of that changes based on which term you pick. What changes is timing: monthly gives you an exit every 30 days, annual trades that flexibility for a lower rate and a longer commitment. Both are documented below.

Canceling a monthly plan is the simple case

On a month-to-month plan, cancellation is straightforward. You cancel any time from the Settings area of your Truffle workspace, and the plan ends at the close of your current billing month. Nothing renews after that. There’s no notice period to track and no term to unwind.

This is the case most people picture when they hear “cancel anytime,” and for monthly plans, that’s accurate. It’s the annual case where the mechanics change.

What actually happens when you cancel an annual plan

An annual subscription auto-renews for another 12-month term unless you give written notice that you don’t want it to. Under Truffle’s terms, that notice needs to land at least 30 days before your current term expires, sent to finance@hiretruffle.com. Give that notice, and the plan simply ends when the paid term is up instead of rolling into another year.

That’s the part you control. What you don’t get automatically is a refund for canceling in the middle of a term you already paid for. Truffle’s terms state that fees are non-refundable except where the agreement expressly carves out an exception, things like a sustained SLA outage or an unresolved product-conformity issue Truffle can’t fix. Wanting out because you no longer need the tool in month five isn’t one of those carve-outs.

So the honest version of “we cancel five months in, is there a refund” is this: canceling stops the plan from renewing again. It doesn’t undo the months you already paid for. That’s worth knowing before you pick annual over monthly, not after you’ve signed.

Your credits don’t survive a cancellation

Credit roll-over is one of the better parts of Truffle’s pricing, and how it actually works is worth understanding on its own. On Core, Team, and Scale, unused monthly credits carry forward for 12 months while you stay subscribed, up to three times your plan’s monthly pool. It’s built for hiring in bursts instead of on a fixed schedule.

That roll-over depends on staying subscribed. Cancel, and any credits sitting in that rolled-over balance are forfeited along with it. If you’re weighing whether to let an annual term lapse versus cancel outright, a large unused credit balance is a real reason to time that decision around your renewal date rather than mid-term.

How to cancel, or get the exact answer for your account

For a monthly plan, cancel from Settings and you’re done. For a yearly or multi-year plan, send written notice of intent not to renew to finance@hiretruffle.com before that 30-day window closes. Changing plans or credit volume mid-term, rather than canceling outright, gets prorated as of the date you make the change, which is worth asking about if downsizing fits your situation better than walking away entirely.

None of this replaces reading your own agreement, and none of it is legal advice. Truffle’s terms of service is the actual governing document, and if your situation involves a specific commitment on an Order Form, a service issue, or anything that doesn’t fit the general case above, that’s exactly what support is for. Reach the team through live chat or by emailing team@hiretruffle.com, and someone will check the answer against your actual account instead of the general policy.

If you’re still sizing up whether annual makes sense at all, run the math on your actual hiring volume first. The cost-per-hire breakdown and the wider guide to recruiting software pricing models both cover how to weigh a 12-month commitment against a tool you might use for three roles a year versus thirty.

Frequently asked questions about Truffle’s cancellation and refund policy

Can I cancel a Truffle annual plan before the year is up?

Yes. You can give notice at any point during the term. What that notice does is stop the plan from renewing into another 12-month period. It does not end your current paid term early, and your plan stays active through the end of the term you already paid for.

Do I get a refund if I cancel an annual plan partway through, like month five?

Under Truffle’s terms of service, all fees are non-refundable except where the agreement expressly says otherwise, such as a sustained SLA outage or an unresolved product-conformity issue that Truffle can’t fix. A voluntary cancellation five months into a paid annual term is not one of those carve-outs, so the standard answer is no prorated refund for the unused months. If your situation is different, for example a service issue or a specific commitment made on your Order Form, contact support and it will be reviewed against your actual agreement.

What happens to my unused credits if I cancel my plan?

They’re forfeited. Truffle’s credit roll-over, available on Core, Team, and Scale, only holds for as long as you stay subscribed. Canceling or downgrading forfeits any rolled-over balance, so unused credits are not something you can cash out or transfer after cancellation.

Can I switch from an annual plan to monthly instead of canceling outright?

Changing your plan or contracted credit quantity mid-term prorates your fee as of the effective date of the change, per Truffle’s terms. Note that Starter is monthly-only and doesn’t carry an annual option, so a downgrade to Starter from an annual plan is a bigger structural change than moving between Core, Team, and Scale. Talk to support before you switch so the proration and credit roll-over rules land the way you expect.

How do I actually cancel a Truffle plan?

For a monthly plan, cancel any time from the Settings area of your Truffle workspace. For a yearly or multi-year plan, send written notice of intent not to renew to finance@hiretruffle.com at least 30 days before your renewal date. For anything account-specific, including refund questions tied to your situation, reach the team through live chat or email at team@hiretruffle.com.

If you’re still deciding between monthly and annual, that decision is easier to make with the actual numbers in front of you. See Truffle’s plans, run the calculator on your own hiring volume, and compare monthly against annual before you commit.