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Retail shift supervisor job description

The Retail Shift Supervisor oversees daily store operations during assigned shifts, leading a team of sales associates and cashiers to deliver excellent customer service and meet sales targets. This entry-level leadership role bridges the gap between the store management team and the frontline staff.

Shift Supervisors are responsible for opening or closing the store, managing the cash office, addressing customer escalations, and keeping the team on task during their shift. The role is ideal for candidates who have shown initiative in previous retail roles and are ready to take on leadership responsibilities.

Prior retail or customer service experience is preferred. Candidates should demonstrate dependability, problem-solving ability, and comfort directing the work of others.

Requirements

  • High school diploma or equivalent required.
  • 1-2 years of experience in retail, customer service, or a similar role preferred.
  • Demonstrated leadership ability or experience mentoring or training others.
  • Strong communication skills and comfort giving direction to team members.
  • Ability to manage multiple priorities during a fast-paced shift.
  • Cash handling experience and familiarity with POS systems preferred.
  • Flexible availability including opening and closing shifts, weekends, and holidays.
  • Dependable, accountable, and able to make decisions under pressure.

    • Responsibilities

  • Supervise and support a team of sales associates and cashiers during assigned shifts.
  • Open or close the store following established procedures, including cash handling and security checks.
  • Assign tasks, delegate responsibilities, and ensure team members are productive throughout the shift.
  • Handle customer escalations and resolve complaints with professionalism.
  • Monitor sales floor activity and ensure visual merchandising standards are maintained.
  • Process cash register reconciliation and prepare bank deposits as required.
  • Train new team members on store policies, POS systems, and customer service standards.
  • Communicate shift summaries and any issues to store management.
  • Enforce company policies on safety, loss prevention, and employee conduct.