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Retail

Retail sales associate job description

The Retail Sales Associate is responsible for delivering a positive shopping experience by assisting customers, maintaining product displays, and processing transactions. This entry-level role is the backbone of any retail operation — the person customers interact with most.

Sales Associates work on the sales floor, helping customers find what they need, answering product questions, and keeping the store looking its best. The role requires energy, friendliness, and the ability to stay productive during busy and slow periods alike.

No prior retail experience is required. Strong communication skills, a positive attitude, and willingness to learn product knowledge are what matter most.

Requirements

  • High school diploma or equivalent required.
  • 0-1 years of experience in retail, customer service, or a similar role preferred.
  • Strong verbal communication skills and a friendly, approachable demeanor.
  • Basic math skills for handling cash and processing transactions.
  • Ability to stand, walk, and lift merchandise for the duration of a shift.
  • Flexible availability including weekends, holidays, and some evenings.
  • Team-oriented attitude with willingness to take on various tasks as needed.

    • Responsibilities

  • Greet customers and provide friendly, knowledgeable assistance throughout their shopping experience.
  • Help customers find products, answer questions, and make recommendations based on their needs.
  • Operate the point-of-sale (POS) system to process purchases, returns, and exchanges accurately.
  • Maintain organized and visually appealing product displays, shelves, and fitting rooms.
  • Restock merchandise and assist with receiving shipments and inventory management.
  • Meet individual and team sales goals when applicable.
  • Keep the store clean, organized, and safe for customers and staff.
  • Stay up to date on current promotions, products, and store policies.
  • Handle customer complaints or concerns professionally and escalate when needed.