Restaurant

Front of house manager job description

The Front of House Manager is responsible for overseeing all front desk operations, ensuring exemplary customer service, and managing guest experiences in a hospitality setting. This role requires strong leadership skills and a commitment to creating a welcoming environment, while efficiently managing staff and handling guest inquiries and issues.

Requirements

• Minimum of 3 years of experience in a supervisory role within the hospitality industry.
• Strong leadership and team management skills.
• Exceptional interpersonal and communication abilities.
• Proven ability to manage and resolve guest issues effectively.
• Proficiency in hotel management software and reservation systems.
• Strong organizational skills and attention to detail.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Customer-focused mindset with a passion for service excellence.
• Ability to handle stressful situations calmly and professionally.

Responsibilities

Supervise and coordinate all front-of-house activities and staff, ensuring smooth daily operations.
Provide exceptional customer service by addressing guest inquiries, resolving complaints, and ensuring guest satisfaction.
Train, mentor, and develop front desk staff, fostering a positive and productive work environment.
Manage front desk schedules, ensuring adequate staffing levels during peak times.
Monitor and maintain cleanliness and presentation of the front desk area and lobby.
Implement and uphold standard operating procedures to enhance guest experiences.
Collaborate with other department managers to ensure seamless service delivery.
Oversee guest check-in and check-out processes, ensuring efficiency and accuracy.
Analyze guest feedback and implement improvements to enhance service quality.
Ensure compliance with all health, safety, and regulatory requirements.